NRF Environmental Hygiene Solutions

We guarantee a 10% reduction in your cleaning budget — without cutting standards.

For schools, GP practices and businesses under real financial pressure, that's a significant number — and it's one we stand behind unconditionally.

Independent Schools Education Healthcare Offices

Cleaning has evolved. Most contracts haven't kept up — and that's where the pressure on your budget is coming from.

The best-run cleaning operations today look nothing like they did ten years ago. Backpack vacuums have been delivering measurable productivity gains over Henry tub vacuums for the better part of a decade — a well-evidenced shift that the best operators made years before the pandemic and many contracts still haven't caught up with. Surface protection technologies reduce cleaning frequency without compromising hygiene standards. Sensors track footfall and trigger cleaning activity only where and when it's actually needed. Real-time performance data holds contractors and operatives accountable in a way that a monthly review meeting never could.

Most organisations have never been told any of this — because their contractor has no incentive to raise it, and because there has never been anyone on the client side with the expertise to ask. The result is cleaning budgets under pressure and standards that don't reflect what modern, properly specified cleaning can actually deliver.

NRF changes that. We bring a Chartered Environmental Cleaner's expertise to your contract — benchmarking what you have against NHS standards, identifying where better specification and modern methods can relieve the pressure on your budget, and guaranteeing the result.

The NRF Guarantee
We guarantee to find a 10% reduction in your current cleaning budget — without cutting standards.

Every NRF programme delivers measurable, documented savings. Better methods, smarter specification, modern technology where it adds value. We find the saving, we evidence it, and we deliver it. Guaranteed unconditionally — if we don't find it, you don't pay.

We have yet to issue a refund.

NRF provides a full service — not just a report.

We analyse your current cleaning provision, identify where your minimum 10% saving is, and help you realise that saving in the way that best suits your organisation. That might mean working with your existing contractor, restructuring your in-house team, taking on the contract ourselves, or recommending a specialist partner. We follow the evidence — not a fixed model.

Start here
Chartered Environmental Cleaning Review

We visit your site and produce a full written report on how your cleaning is currently delivered. We identify where your 10% saving is, comment on current processes, equipment and products, and make clear practical recommendations — all RAG-rated so you can see at a glance what needs attention and in what order.

£495 + VAT
Book the Review
Managing your existing contractor
We step in as your expert oversight — holding your contractor to a standard they can't argue with, because we speak their language.
Managing your in-house team
Better specification, smarter scheduling, modern equipment and products — higher standards for the same or lower cost.
Taking on the contract directly
NRF can deliver your cleaning contract. Practitioner-led, NHS-benchmarked, with the 10% guarantee built in from day one.
Recommending a specialist provider
Sometimes the answer is a specialist provider. We'll help you identify, specify and appoint the right one.
Safer Space accreditation
Independent proof that your environment isn't just clean — it's safe. NRF is a founding Safer Space Certified Provider.
The low-risk first step
Chartered Environmental Cleaning Review

The only cleaning review in the UK delivered by a Chartered Environmental Cleaner. We come to your site, assess your provision against NHS standards, and give you a written report with clear findings and practical recommendations. No obligation to use NRF for anything else — but most clients do.

On-site assessment Written report included Fully refundable against follow-on work

VAT on fees. Market uncertainty. Political pressure. And your cleaning contractor still using the same methods they used ten years ago.

Every line of the budget is under scrutiny. Cleaning is one of the few areas where significant efficiencies are genuinely available — but only if someone with the right expertise looks at it properly. ISI inspections do not audit cleaning standards. Your contractor self-reports. NRF gives you the independent, expert view that neither of them provides — and guarantees a 10% reduction in your current cleaning budget — without cutting standards. For most schools, that saving covers the cost of the review many times over.

See what NRF offers independent schools Book the Review — £495 + VAT
Fee-paying schools
Independent Schools
ISI doesn't audit cleaning. Budget pressure is real. We find the saving and deliver it.
Find out more →
Schools & academies
Education
Better hygiene means better attendance. NHS-standard benchmarking for every education setting.
Find out more →
GP practices & clinics
Healthcare
2025 NHS standards. FR classification. Commitment to Cleanliness Charter. We know what's required.
Find out more →
Offices & facilities
Corporate
Cleaning waste costs more than the cleaning. We find it, fix it, and guarantee the saving.
Find out more →

Twenty years on the inside. Now firmly on yours.

Richard Felton C.Env.Cln. spent two decades at the sharp end of the cleaning and facilities management industry — designing and overseeing cleaning programmes across healthcare, education, retail, and regulated environments. Long enough to understand exactly what world-class cleaning looks like. And long enough to watch organisations consistently pay for something that fell well short of it.

The problem was never the people. It was the model. Cleaning bought on price. Contracts delivered to a specification nobody independently verified. Renewed on inertia. And nobody in the chain with the expertise — or the incentive — to tell the client they could be doing better.

NRF was built to change that. To put a Chartered Environmental Cleaner on the client's side of the table for the first time — with the expertise to find what's not working, the credibility to say so, and the capability to fix it.

Experience includes
Independent Schools
Kingswood School & Somerhill
Multi-Academy Trusts
The Lighthouse Partnership & Leigh Academies Trust
Healthcare
Royal Brompton Charity & Healthcare Estate Providers
Public Sector
Houses of Parliament & Local Authorities
Corporate Offices
Marks & Spencer & Visa
Twenty years. Multiple sectors. Now working for you.

Every NRF engagement is personally analysed and signed off by a senior practitioner. You'll always have access to expert advice — and a senior manager will always attend your facility. The people who visit your building are accountable to the same standard as the report they produce.

The Review is the first conversation — £495, standalone, no obligation, refundable against any follow-on work.
Book the Review — £495 + VAT

The Chartered Environmental Cleaning Review is the only cleaning review in the UK delivered by a Chartered Environmental Cleaner. In a single site visit, we give you an independent, evidence-based picture of your current cleaning provision — measured against NHS standards and BICSc criteria — and identify exactly where your guaranteed 10% saving is.

No inspection framework in the UK directly audits cleaning standards. ISI doesn't. Ofsted doesn't. CQC doesn't. Contractors self-report. That gap is where standards quietly slip — and where budget quietly follows. The Review closes it.

What you get
On-site practitioner assessment
A structured evaluation of your setting by a Chartered Environmental Cleaner. Not a checklist — a trained expert's professional judgement.
What you get
Written report — RAG-rated
Plain language. Prioritised by impact. Every finding colour-coded so you can see at a glance what needs attention and in what order.
What you get
Where your 10% saving is
We identify the specific efficiencies available in your setting — processes, equipment, products, scheduling — and how to realise them.
What you get
Findings discussion
A conversation to talk through the report and decide what to do next. No obligation to proceed with NRF for any of it.

The Review is fully standalone. Many clients use it to benchmark their current provider, prepare ahead of an inspection, or build the evidence needed for a contract retender.

£495 + VAT · Refundable against any follow-on work · No obligation to proceed further.
Book the Review — £495 + VAT

With a large FM contractor, you get an account manager and an operative. With NRF, you get a Chartered Environmental Cleaner who understands your setting, your compliance obligations, and what a properly specified cleaning contract actually looks like.

Most contracts are won on price and measured on appearance. The methods, equipment and products haven't changed in years. Nobody on the client side has the expertise to ask why — and the contractor has no incentive to volunteer it. That's the gap NRF was built to close.

Richard Felton C.Env.Cln. oversees every NRF contract personally. Structured programmes. Modern methods and technology where they add value. Accountable delivery. A direct line to the person responsible. And a guaranteed 10% saving built in from day one.

Senior practitioner oversight, always
A senior manager attends your setting — not a junior operative. Every contract is personally overseen by a Chartered Environmental Cleaner. No account managers in between.
NHS-standard benchmarking
Every setting assessed and maintained against the most rigorous cleaning standard in the UK — the same standard applied in clinical environments.
Modern methods and technology
Backpack vacuums over Henry tub machines. Surface protection chemistry. Sensor-led scheduling where applicable. Methods that deliver more for less — evidenced, not claimed.
Guaranteed 10% saving
Every NRF contract includes our 10% saving guarantee. Measurable, documented, unconditional. We have yet to issue a refund.
Safer Space approved
Technologies and methods approved within the Safer Space framework — independently verified, not self-certified.
Independent schools
Education
Healthcare
Offices
Start with a Review — or book a conversation about what an NRF contract would look like for your setting.
Book a conversation

Safer Space is an independent accreditation standard that addresses one of the most significant gaps in public health — the difference between environments that look clean and environments that are genuinely safe. Visually clean surfaces can still harbour resistant pathogens. The Safer Space standard was developed specifically in response to the growing threat of antimicrobial resistance, and NRF is one of its founding certified providers in the UK.

Most organisations are paying for clean. Safer Space accreditation — and NRF's programme to achieve it — delivers something meaningfully different: independent, evidenced proof that your setting is safe.

NRF's status
Founding Safer Space Certified Provider

Certified Provider status is not awarded to every organisation that applies. It reflects demonstrated competence, use of approved technologies, and a verified commitment to the standard. NRF's programme is built on the Safer Space standard from the ground up — not retrofitted to meet it after the fact.

Baseline assessment
We establish exactly where your setting stands against the Safer Space standard — honest gap analysis, no assumptions about what your current provision is delivering.
Programme design
A structured hygiene programme built around your setting, your occupancy patterns and the Safer Space framework — using approved technologies selected for your specific environment.
Delivery and oversight
NRF delivers or oversees the cleaning programme. Standards are evidenced at every stage — ready for independent Safer Space assessment.
Accreditation and sustained performance
Safer Space independently assesses and awards accreditation. NRF continues as your hygiene partner — maintaining the standards that underpin it year-round.
Early years
Independent schools
Healthcare
GP practices
Care homes
Pharmaceutical
Offices
Co-working spaces
Find out whether Safer Space accreditation is right for your setting — book an initial conversation.
Book a conversation
Independent school

VAT on school fees has changed the financial landscape for independent schools overnight. Every line of the budget is under scrutiny — and governors, parents and bursars are all asking the same question: where can we find savings without compromising the school's offer?

Cleaning is one of the few areas where a significant, guaranteed saving is genuinely available — without touching standards. Most school cleaning contracts are specified on price and never independently reviewed. The methods, equipment and products being used are often the same ones that were in place five or ten years ago. That gap between what's possible and what's being delivered is where NRF operates.

Start here
Chartered Environmental Cleaning Review — £495 + VAT

We visit your school, assess your current cleaning provision against NHS standards, and give you a written report — RAG-rated, plain language, prioritised by impact. We identify exactly where your 10% saving is and how to realise it. Fully refundable against any follow-on work. No obligation to proceed further.

ISI inspections explicitly state they do not constitute an exhaustive health and safety audit — and there is no framework within ISI's scope to assess whether a school's cleaning provision meets any defined standard. Your contractor self-reports. Nobody independently checks.

A school can pass ISI inspection and still be operating with hygiene standards that would fail an NHS audit. In a sector where parents are paying significant fees and making decisions based on trust, that is a risk worth taking seriously — and one that a single Review can resolve.

ISI inspection scope — a direct quote
ISI reports explicitly state that inspections do not constitute an exhaustive health and safety audit. There is no recognised framework within ISI's scope to assess whether a school's cleaning provision meets any defined standard. NRF's Review fills that gap.
School buildingSchool classroom

The Review tells you where the saving is. What happens next depends entirely on what suits your school. NRF can work with you in whatever way makes sense.

Managing your existing contractor
If your current contractor is underdelivering, we step in as expert oversight — holding them to a standard they can't argue with, because we speak their language.
Managing your in-house team
Better specification, smarter scheduling, modern equipment — higher standards for the same or lower cost. We restructure how your team works, not who they are.
Taking on the contract directly
NRF can deliver your school's cleaning contract. Practitioner-led, NHS-benchmarked, with the 10% saving guaranteed from day one.
Recommending a specialist partner
Sometimes the right answer is a better-specified contract with a different provider. We'll help you find, specify and appoint the right one.
Safer Space accreditation
Independent accreditation that moves your school from visibly clean to demonstrably safe. A signal to parents, staff and governors that hygiene standards are evidenced — not assumed.
The Review is the starting point — £495, standalone, no obligation, refundable against any follow-on work. Most schools recover it in the first month of an improved contract.
Book the Review — £495 + VAT
Classroom being cleaned

Education settings spend significant sums on cleaning contracts. Few have any independent means of knowing whether those contracts are performing. The link between environmental hygiene and attendance is well established — poorly maintained settings drive up absence, impact attainment and erode confidence in the setting. NRF gives education providers the evidence, the guaranteed saving, and the means to act on both.

Start here
Chartered Environmental Cleaning Review — £495 + VAT

We visit your setting, assess your current provision against NHS standards and give you a written report — RAG-rated, plain language, prioritised by impact. We identify exactly where your guaranteed 10% saving is and how to realise it. Fully refundable against any follow-on work. No obligation to proceed further.

Primary classroomSecondary classroom
The Ofsted inspection gap
Ofsted inspections assess safeguarding and welfare — but do not constitute an exhaustive audit of cleaning standards. There is no framework within Ofsted's scope to assess whether a setting's hygiene provision meets any defined standard. The Review fills that gap — independently, evidenced, and benchmarked against NHS criteria.

MATs are increasingly run with the rigour and scrutiny of a business — with CEOs, COOs and finance directors accountable for performance across every function. Cleaning is often the last area to be professionalised. Most trusts are managing contracts setting by setting, with no central standard, no independent oversight and no consistent evidence of what they're actually getting for their money.

NRF can bring consistency across your trust — a single evidenced standard, applied to every setting, with a guaranteed saving identified at each one. That's the kind of data-led, professionally managed approach that belongs in a modern MAT.

Primary schools
Secondary schools
Academies
Multi-academy trusts
Further education
Early years
SEND & Alternative Provision
Independent schools
Managing your existing contractor
We step in as expert oversight — holding your contractor to a standard they can't argue with, because we speak their language fluently.
Managing your in-house team
Better specification, smarter scheduling, modern equipment and products — higher standards for the same or lower cost across every setting.
Taking on the contract directly
NRF can deliver your cleaning contract. Practitioner-led, NHS-benchmarked, with the 10% saving guaranteed from day one.
Recommending a specialist partner
Sometimes the right answer is a better-specified contract with a different provider. We'll help you find, specify and appoint the right one.
Safer Space accreditation
Independent accreditation that moves your setting from visibly clean to demonstrably safe — evidenced to parents, governors, trustees and inspectors.
The Review is the starting point — £495 per setting, standalone, no obligation, refundable against any follow-on work.
Book the Review — £495 + VAT
Healthcare facility

CQC Regulation 15, the NHS National Standards of Healthcare Cleanliness 2025, and the growing threat of antimicrobial resistance have fundamentally changed what healthcare cleaning needs to be. Risk-based, auditable, and visible — not just scheduled.

Most healthcare settings are cleaned by contractors operating to a general commercial standard. That is not the same as a clinical standard. The gap between the two is where infection risk quietly accumulates — in FR2 consulting rooms cleaned to an FR4 specification, in colour coding protocols that exist on paper but not in practice, in Commitment to Cleanliness Charters displayed but not evidenced.

NRF aligns product type and frequency to Functional Risk classification — the approach the 2025 standards call for and most contractors have never implemented. For GP practices that means FR2, FR4, and FR6 treated as the distinct clinical environments they are.

Start here
Chartered Environmental Cleaning Review — £495 + VAT

We assess your current provision against the 2025 NHS National Standards — including FR classification compliance, colour coding and Commitment to Cleanliness Charter alignment. Written report, RAG-rated, plain language. Fully refundable against any follow-on work.

Consulting roomHealthcare setting
Are you displaying yours?
The Commitment to Cleanliness Charter

The 2025 NHS standards require all healthcare organisations to display a Commitment to Cleanliness Charter in patient-facing areas. It is mandatory. NRF's CECR assesses whether your current provision actually meets what the Charter commits you to — before your next inspection does it for you.

Antimicrobial resistance
The Safer Space standard was developed specifically in response to AMR. Visually clean surfaces can still harbour resistant pathogens. NRF's programme addresses this using Safer Space approved technologies and a proprietary auditing framework benchmarked against NHS criteria.
GP practices
Dental surgeries
Care homes
Private clinics
Physiotherapy
Opticians
Veterinary practices
Occupational health
Managing your existing contractor
We step in as clinical oversight — holding your contractor to FR classification standards they can't argue with, because we understand them as well as they do.
Managing your in-house team
Better specification, correct product selection by FR zone, modern methods — higher clinical standards for the same or lower cost.
Taking on the contract directly
NRF can deliver your cleaning contract. Structured around Functional Risk classification, fully auditable, with the 10% saving guaranteed from day one.
Recommending a specialist partner
Sometimes the right answer is a better-specified contract with a clinical specialist. We'll help you find, specify and appoint the right one.
Safer Space accreditation
Independent accreditation that evidences your environment as clinically safe — not just visibly clean. NRF is a founding Safer Space Certified Provider.
Commission a Review benchmarked against the 2025 NHS National Standards.
Book the Review — £495 + VAT
Corporate boardroom

Most commercial cleaning contracts are specified on price and measured on appearance. Neither tells you whether your environment is actually reducing the risk of infection, cutting sickness absence, or protecting your people's productivity.

Sickness absence costs UK employers an estimated £28 billion annually. A significant proportion is preventable through better environmental hygiene — but only if the cleaning provision is structured around infection control, not just a mop schedule.

NRF brings the same practitioner-led, NHS-benchmarked approach to office environments that we apply in clinical settings. The result is environments that protect productivity, reduce absence, and give facilities managers independent evidence that their cleaning is actually working.

Start here
Chartered Environmental Cleaning Review — £495 + VAT

We assess your current provision against NHS standards and identify exactly where your guaranteed 10% saving is. Written report, RAG-rated, plain language. Fully refundable against any follow-on work. No obligation to proceed further.

Office environment
Offices
Corporate HQs
Co-working & Flex Spaces
Pharmaceutical
Chartered Environmental Cleaning Review
An independent assessment benchmarked against NHS standards. Used by facilities managers to benchmark their current provider, evidence standards to senior leadership, or build the case for a contract review.
Managed cleaning contracts
Practitioner-led delivery structured around your environment. NHS-standard benchmarking, documented outcomes, and a guaranteed minimum 10% improvement in cleaning efficiency. You deal directly with a C.Env.Cln. practitioner — not an account manager.
Safer Space accreditation
Independent accreditation that signals to staff, clients, and visitors that your environment is demonstrably safe. Increasingly relevant for client-facing businesses with a duty of care to their people.
Commission a Review — or book a conversation about what NRF can do for your organisation.
Book the Review — £495 + VAT
RF
Richard Felton C.Env.Cln.
Founder · Liveryman, Worshipful Company of Environmental Cleaners · Freeman of the City of London

Richard spent two decades designing and overseeing cleaning programmes across healthcare, education, retail and regulated environments — including leading independent schools, multi-academy trusts, the Houses of Parliament, and major corporates. He holds the Chartered Environmental Cleaner designation, Registration No. 34 — one of fewer than 60 practitioners to have achieved it in the UK. He founded NRF to put that expertise on the client's side of the table for the first time.

NH
Nikki Hill
Co-Founder & Operations Director

Nikki brings operational rigour and organisational expertise to NRF, ensuring every client engagement runs smoothly from first contact through to delivery. Together, Richard and Nikki have built NRF around a shared belief that cleaning standards deserve the same professional scrutiny as any other compliance matter.

Chartered Environmental Cleaner — C.Env.Cln.

The Chartered Environmental Cleaner designation is awarded by the British Institute of Cleaning Science and represents the highest individual professional standard in the UK cleaning industry. Fewer than 60 practitioners hold it. It requires demonstrated expertise across environmental hygiene, infection control, compliance, and operational management — and it cannot be bought, only earned. Richard holds Registration No. 34.

Worshipful Company of Environmental Cleaners Chartered Environmental Cleaner badge
Honesty over reassurance
We tell clients what their environment actually looks like — not what they'd prefer to hear. That's the only way the review means anything.
Senior oversight, always
Every NRF engagement is personally analysed and signed off by a senior practitioner. A senior manager always attends your facility — not a junior with a clipboard.
No obligation to proceed
The Review is genuinely standalone. We'd rather give you an honest assessment that leads nowhere than a soft one that leads to a contract we haven't earned.
Technology that's earned its place
Our technology partnerships were chosen because Richard has used them operationally and seen the results — not because of a commercial arrangement.
The best way to understand what NRF does is to commission a Review. Standalone, no obligation, refundable against any follow-on work.
Book the Review — £495 + VAT
NRF Solutions
Founder
Richard Felton C.Env.Cln.
Founder & Principal Consultant
Co-Founder
Nikki Hill
Co-Founder & Operations Director

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